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Current Job Postings

Technical Support Specialist

We are looking for intermediate Technical Support Specialist that will provide customers with technical assistance via telephone, email, web conference, or on-site.

Responsibilities:

  • Provides computer technical support services to staff and client users. Ensures that the organization’s computer equipment (workstations, servers, handheld devices, routers etc.) is maintained in proper operating condition and configurations.
  • Provides training and user support to staff and clients in the use of computer software and hardware programs by performing duties such as diagnosing and resolving problems, demonstrating and explaining program functions and providing suggestions on work methods.
  • Ensures that computer equipment is in proper operating condition by performing duties such as re-installing and un-installing computer software programs, removing unnecessary files and folders, and re-configuring hardware and software.
  • Investigates computer equipment problems reported by users; applies routine corrective measures such as restoring default hardware configurations and re-connecting system components such as external hard drives, printers and communication hubs.
  • Performs routine computer software maintenance tasks such as installing software and patches, updating anti-virus programs and scanning computers for viruses.
  • Conducts data backup and/or restoration as required in accordance with established procedures.
  • Monitors the LAN, network connections and other network services such as email and internet to ensure that they are operational.
  • Reports any major computer software and hardware problems to the supervisor and recommends repairs.
  • Maintains an inventory of computer hardware and software.
  • Maintains related records as required.
  • Support organization’s sales team in presales activities (proposing configurations, etc.)
  • Setup and configure cloud computing offerings (Office 365, virtual servers, etc.)
  • Performs other related duties as required.

Requirements:

  • Excellent communication skills and the ability to adjust to the customer level.
  • Ability to learn fast and to adapt to new situations.
  • Excellent decision-making skills.
  • Customer oriented attitude and solution approach.
  • A diploma in a field related to information technology or computer science.
  • Three years recent related experience or an equivalent combination of education, training and experience.
  • Current Microsoft certification is required.

Business Analyst

We are looking for a Business Analyst to join our team for a short term contract (possible extension 6 to 9 months), starting immediately.

Responsibilities:

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Work independently with users to define concepts and under direction of project managers.

Requirements:

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Understanding of Microsoft SharePoint’s out-of-the box features.
  • Proven expertise with business requirements gathering, process and data modeling.
  • Demonstrated experience interacting directly with end users.
  • Preference given to individuals experienced with SharePoint.

 

Technical Support Specialist

We are looking for intermediate Technical Support Specialist that will provide customers with technical assistance via telephone, email, web conference, or on-site.

Responsibilities:

  • Provides computer technical support services to staff and client users. Ensures that the organization’s computer equipment (workstations, servers, handheld devices, routers etc.) is maintained in proper operating condition and configurations.
  • Provides training and user support to staff and clients in the use of computer software and hardware programs by performing duties such as diagnosing and resolving problems, demonstrating and explaining program functions and providing suggestions on work methods.
  • Ensures that computer equipment is in proper operating condition by performing duties such as re-installing and un-installing computer software programs, removing unnecessary files and folders, and re-configuring hardware and software.
  • Investigates computer equipment problems reported by users; applies routine corrective measures such as restoring default hardware configurations and re-connecting system components such as external hard drives, printers and communication hubs.
  • Performs routine computer software maintenance tasks such as installing software and patches, updating anti-virus programs and scanning computers for viruses.
  • Conducts data backup and/or restoration as required in accordance with established procedures.
  • Monitors the LAN, network connections and other network services such as email and internet to ensure that they are operational.
  • Reports any major computer software and hardware problems to the supervisor and recommends repairs.
  • Maintains an inventory of computer hardware and software.
  • Maintains related records as required.
  • Support organization’s sales team in presales activities (proposing configurations, etc.)
  • Setup and configure cloud computing offerings (Office 365, virtual servers, etc.)
  • Performs other related duties as required.

Requirements:

  • Excellent communication skills and the ability to adjust to the customer level.
  • Ability to learn fast and to adapt to new situations.
  • Excellent decision-making skills.
  • Customer oriented attitude and solution approach.
  • A diploma in a field related to information technology or computer science.
  • Three years recent related experience or an equivalent combination of education, training and experience.
  • Current Microsoft certification is required.

Inside Sales Representative

We are looking for Inside Sales Representative that will support our team efforts in maximizing sales and customer satisfaction.

Responsibilities:

  • Working with business development manager to establish sales campaigns for promoting the product offers to present and potential customers.
  • Identifying opportunities for sales and effectively presenting the key features and advantages of the company products to secure new business.
  • Developing prospective customers contact database.
  • Capturing of accurate and complete information in Customer Relationship Management system (CRM).
  • Seeking out new income generating opportunities to meet the company targets.
  • Providing ongoing phone support and administrative assistance to the Account Representative.
  • Successfully promote and sell the company as a one-stop-shop for all IT needs of our clients.
  • Maintaining and developing a high level of knowledge of new technology and the company’s solution offerings.
  • Identifying decision makers amongst the targeted leads in order to start sales process.
  • Cooperating with Sales Manager to determine essential strategic approaches for sales.
  • Maintaining and expanding the database of prospects of the organization.
  • Outbound and inbound account management.
  • Creating and delivering qualified chances to Sales Managers where allowed.

Requirements:

  • Excellent written and oral communication as well as listening skills.
  • Positive and passionate.
  • Should enjoy working with clients and developing healthy relationships.
  • Perseverance and should be able to respect customer response.
  • Flexible and agile thinker.
  • Good knowledge on all company services and products.
  • Good team player within a target-driven environment.
  • Highly proficient level computer skills.
  • Excellent telephone sales personality skills.
  • Highly energetic and self-starter.
  • Able to multi-task the activities with shifting priorities.
  • Should be honest, assertive and systematic.
  • Post-secondary education in Business or Marketing is an asset.
  • Technical certification would be an asset.
  • Previous experience is required.

 

Project Manager

We are looking for intermediate project manager with multi-disciplined project management experience and strong leadership skills.

Responsibilities:

  • Developing and maintaining the project plan
  • Managing and reporting on project schedules
  • Managing and reporting on the project budget
  • Preparing a Project Charter
  • Assembling and managing the project team
  • Preparing other Statement of Work documentation, as required
  • Proactively identifying and managing variances to the project schedule and budget
  • Proactively identifying and mitigating risks to the project
  • Maintaining Risk Management, Change Management, and Issues Management logs
  • Ensuring accurate project billing
  • Ensuring appropriate project financial management processes are in place
  • Ensuring all project communications and change management needs are addressed
  • Managing and reporting on project schedules
  • Ensuring appropriate and timely implementation planning is conducted for successful delivery of the full business solution
  • Producing and maintaining all documentation
  • Leading team meetings and assisting with chairing executive meetings, as required
  • Working effectively with executive level resources

Requirements:

  • Bachelor Degree in a technically related field preparing for managing IT projects or equivalent expertise and training
  • Five years of experience in project management in IT industry
  • Knowledge of project management processes, tools and methodologies
  • Experience working in Microsoft Gold Certified Partner environment