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Technical Support Specialist

We are looking for intermediate Technical Support Specialist that will provide customers with technical assistance via telephone, email, web conference, or on-site.

Responsibilities:

  • Provides computer technical support services to staff and client users. Ensures that the organization’s computer equipment (workstations, servers, handheld devices, routers etc.) is maintained in proper operating condition and configurations.
  • Provides training and user support to staff and clients in the use of computer software and hardware programs by performing duties such as diagnosing and resolving problems, demonstrating and explaining program functions and providing suggestions on work methods.
  • Ensures that computer equipment is in proper operating condition by performing duties such as re-installing and un-installing computer software programs, removing unnecessary files and folders, and re-configuring hardware and software.
  • Investigates computer equipment problems reported by users; applies routine corrective measures such as restoring default hardware configurations and re-connecting system components such as external hard drives, printers and communication hubs.
  • Performs routine computer software maintenance tasks such as installing software and patches, updating anti-virus programs and scanning computers for viruses.
  • Conducts data backup and/or restoration as required in accordance with established procedures.
  • Monitors the LAN, network connections and other network services such as email and internet to ensure that they are operational.
  • Reports any major computer software and hardware problems to the supervisor and recommends repairs.
  • Maintains an inventory of computer hardware and software.
  • Maintains related records as required.
  • Support organization’s sales team in presales activities (proposing configurations, etc.)
  • Setup and configure cloud computing offerings (Office 365, virtual servers, etc.)
  • Performs other related duties as required.

Requirements:

  • Excellent communication skills and the ability to adjust to the customer level.
  • Ability to learn fast and to adapt to new situations.
  • Excellent decision-making skills.
  • Customer oriented attitude and solution approach.
  • A diploma in a field related to information technology or computer science.
  • Three years recent related experience or an equivalent combination of education, training and experience.
  • Current Microsoft certification is required.